Player Protection

Facai988 Responsible Gaming — Play consciously, stay protected

Gaming is for fun — not for stress. facai988 believes every player has the right to know their own limits and play accordingly.

Important Warning: Online gaming is for those aged 18 and above only. If you feel that gaming is having a negative impact on your life, please contact our support center.

Learn ways to keep yourself protected

Facai988 believes that gaming should always be enjoyable and controlled. Every player should set their own budget and time limits and it is essential to adhere to them. Never think of gaming as a source of income — view it as a means of entertainment. Placing more bets to chase losses is a dangerous mindset — keep yourself away from this tendency. If at any moment you feel that gaming is taking control over you, take a break and seek help if needed. facai988 is always committed to standing by your side and ensuring a safe gaming environment.

Setting Deposit Limits

Set a limit in advance on how much BDT you will deposit daily, weekly, or monthly. Never bet beyond your financial means. Setting these limits will help you play with peace of mind in the long run.

Setting Time Limits

Gaming for long stretches at a time is not healthy. Decide in advance how much time you will spend playing each day. End your session once the set time has passed and spend time with family and friends.

Taking a voluntary break

If needed, you can take a break from your account for a period of time on your own initiative. This feature can be activated upon your request, and logging in will not be possible during the specified period. Taking occasional breaks makes gaming more enjoyable.

Self-Exclusion

If you feel you need a long-term break, apply for self-exclusion. Once activated, no transactions or logins will be possible on your account for a specified period. This is completely confidential and designed entirely for your protection.

Awareness

When should you be cautious?

There are some common signs of problematic gaming that you should act on quickly if you notice them in yourself or a loved one. Repeatedly spending beyond your budget, continuing to play more to chase losses, and decreased attention toward family and work are concerning signs. Feeling restless or irritated when unable to game, lying about gaming, and hiding financial problems are also warning indicators. If these signs appear, pause, talk to a loved one, and seek professional help if needed. Remember, asking for help is not a sign of weakness — it is an act of courage.

Overspending beyond budget Repeatedly spending beyond your set limit.
Attempting to chase losses Continuing to bet more after losing.
Neglecting relationships Decreased attention toward family and friends.
Restlessness when unable to play Becoming irritable or moody when gaming is stopped.
Tendency to hide Hiding gaming-related or financial losses.
Lack of focus at work Becoming negligent toward professional or academic responsibilities.
Support

Get support, move forward

The facai988 customer support team is always by your side for any gaming-related issues. Contact our support center directly to set limits on your account, take a break, or apply for self-exclusion. We believe that conscious and responsible gaming is the foundation of a long-lasting enjoyable experience. If you feel you need professional mental health support, seek help from government or private counseling services available in Bangladesh. Remember, making the right decision at the right time is the true victory.

Our Support Center

Our support team is available seven days a week, twenty-four hours a day for any questions or issues. Email us at: [email protected]

View FAQ

Account Protection Settings

Log in and set your own deposit limits and time limits from Account Settings. Contact customer support directly to apply for a break or self-exclusion.

Log In
Responsible Gaming

Play consciously, enjoy

Gaming at facai988 is not just about winning — it is a safe and enjoyable experience. Play responsibly and seek our support whenever needed.

English বাংলা